Policies

LALA DOLLIES, LLC

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HAND MADE, PLUSH DOLLIES
All hand made dollies are unique, and natural variations occur within the fabric and color from a products pictures. Additionally, certain fabric substitutions may occur based on product demand and availability. 

SALES & PAYMENT POLICIES:
PAYMENT:
We currently accept major credit cards, PayPal, Shopify and ApplePay payments. Orders paid through PayPal Check payments will be delayed and fulfilled once payment has cleared through PayPal.  **This will add processing time to your order.** Any custom orders invoices must be paid in advance.

Due to the hand made care , craftsmanship, unique design, and limited production of our Dollies, all sales are final. We do not offer cancellations or refunds. 

 

Inventory and Purchasing Limit Policy
UPDATED: 08/2020
At this time, purchases volume is limited to one per household.  Based on your feedback, we hear about how much getting your very own LALA DOLLIES would mean to you. It is evident how patient some of you have had to be in order to secure that first  LALA DOLLIE. 

We are doing all that we can to increase inventory, offering innovative opportunities to win a "Right to Buy" or a "Cart Pass" in our Facebook VIP Group.  (Please join!)  Thank you for your passion and interest in our Small Business and our Creations. The are made with as much love and care as possible to bring years of love and joy. 

COMMUNICATIONS:
We will respond to inquiries and communication as soon as we can. Typically, we are on the go (like all the growing families we know!) and respond to email or social media engagement communications within hours.  At the latest, we strive to answer all communications within 1 to 2 business days.   

FULFILLMENT AND SHIPPING
Processing time:

Due to the hand-made love and care that these dollies require, turn-around time varies and can be approximately 3-6 weeks. We strive to have the best turnaround time experience for any hand made plushie shop. 

Express or Overnight Shipping options are available for an additional fee to help you get your Dollie as fast as possible once it is ready to ship! 

Ready to Ship Dollies:
Processing and shipping time will vary based on shop volume and cannot be guaranteed. We are a small but hard-working business making you the best products we can.
  
Occasionally, items are available as Ready to Ship. Once invoices have been settled, these orders usually process and ship in 1-3 business days.  USPS Priority or Express Mail shipping options should be used if expedited shipping time is required for holiday or special occasions.  

U.S. and International Orders: 
We ship within the United States and to certain international destinations covered by the United States Postal Service.  Shipping Service delivery times can be found on the http://www.usps.com web site. Tracking numbers are emailed upon shipping and will provide package tracking history and status information.

Please note: We are not responsible for, and have no corrective action with shipping delays once a package is shipped.

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Please contact us directly if you have any questions! 

LALADollies@gmail.com 

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